Up and Away — She Sweeps
Last updated: 29 October 2026
1. Who We Are
Up and Away — She Sweeps is an independently operated chimney sweeping business serving Central Scotland.
We operate as a sole trader business and are responsible for the personal information collected through our website, customer enquiries and chimney sweeping services.
Website: upandawayshesweeps.co.uk
Email: hello@upandawayshesweeps.co.uk
2. Information We Collect
When you contact us or book a chimney sweeping appointment, we may collect the following information:
Your name
Your email address
Your telephone number
Your property address
Details of your chimney, stove or fireplace
Appointment and service information
Sweeping certificates, payment details and relevant service records
We collect this information when you contact us through our website, by telephone or by email, or when we provide a service.
3. How We Use Your Information
We use your personal information to:
Respond to enquiries and provide quotations
Arrange and carry out chimney sweeping appointments
Issue sweeping certificates and maintain service records
Communicate with you about appointments and services
Process payments and maintain business accounts
Meet relevant legal, tax and regulatory obligations
We do not sell your personal information or use it for unrelated marketing without an appropriate lawful basis.
4. Legal Basis for Processing Your Information
Under UK data protection law, we process personal information where necessary to:
Fulfil a contract: To arrange and provide chimney sweeping services or take steps towards a booking.
Meet legal obligations: To maintain records required for tax, accounting and other legal purposes.
Pursue legitimate interests: To respond to enquiries, maintain appropriate service records and manage our business, where these interests do not override your rights.
Where we rely on consent for a particular activity, you may withdraw that consent at any time.
5. How We Store and Share Your Information
We take reasonable steps to protect your personal information against unauthorised access, loss or misuse.
Our website is provided through 123 Reg, and our business email is handled through Titan. These providers may process personal information on our behalf.
We may also share relevant information with payment providers, professional advisers or relevant authorities where necessary for business operations or legal compliance.
Where personal information is transferred outside the UK, appropriate data protection safeguards will be used where required.
We do not sell or trade customer information.
6. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes for which it was collected.
Customer records and sweeping certificates may be retained for up to six years where necessary for business, insurance or legal purposes. Financial records are retained in accordance with HMRC requirements.
Enquiries that do not result in bookings are normally deleted within 12 months, unless there is a legitimate reason to retain them longer.
Records may be stored securely in electronic or paper format and are deleted or securely destroyed when no longer required.
7. Your Data Protection Rights
Under UK data protection law, you may have the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate information
Request deletion of your personal information
Request restriction of how your information is processed
Object to certain uses of your information
Request transfer of your information where applicable
Withdraw consent where processing relies on consent
These rights may be subject to certain legal exceptions.
To exercise your rights, please contact us using the email address below.
You can also raise concerns with the Information Commissioner's Office (ICO) at www.ico.org.uk.
8. Cookies
Our website may use cookies and similar technologies to support its operation and functionality.
Where non-essential cookies require consent, visitors are provided with options to accept or reject them.
You can also manage cookies through your browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website or legal requirements.
Any updates will be published on this page with a revised date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Up and Away — She Sweeps
Email: hello@upandawayshesweeps.co.uk
Website: upandawayshesweeps.co.uk
Copyright © 2026 Up and Away - She Sweeps - All Rights Reserved.